FAQ
Frequently Asked Questions 💭
Got Questions? We've Got Answers!
ORDERING & PAYMENT:
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast and secure checkout.
Q: Is it safe to order from your website?
A: Absolutely! Our website uses secure SSL encryption to protect your personal and payment information.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly! If you need to modify or cancel, please contact us immediately at your email. We'll do our best to help, but once an order ships, we cannot make changes.
PRODUCTS:
Q: Are your products cruelty-free?A: Yes! We're committed to cruelty-free beauty and do not test on animals.
Q: How do I choose the right lip gloss shade?A: Check out our product descriptions for detailed information about each shade! Our clear plumping gloss works with any look, while our fruit glosses add fun pops of color.
Q: Are your lashes reusable?A: Yes! With proper care, our lashesour lashes can be worn multiple times. Gently remove any glue residue after each use and store them in their original case.
Q: What's in the Mystery Bundle?A: That's the fun part - it's a surprise! Each bundle contains a curated selection of 1-2 lip glosses and 1 pair of lashes. Contents vary, and all mystery bundle sales are final.
SHIPPING:Q: How long will it take to receive my order?
A: Standard shipping typically takes 2-4 business days within the US. Expedited options are available at checkout!
Q: Do you offer free shipping?A: Yes! We offer FREE shipping on orders over $50.
Q: Do you ship internationally?A: Currently, we ship within the United States only. Yes, we can ship internationally! International orders may take 7-21 business days.
Q:How can I trackmyorder?
A:You'll receive atracking numbervia email once your order ships. Use this number to track your package!
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. For full details, visit our Returns & Refunds page.
Q: Can I return opened lip products?
A: For hygiene reasons, we cannot accept returns on opened or used lip products, lashes, or other beauty items.
Q: How long do refunds take?
A: Once we receive and approve your return, refunds are processed within 5-10 business days to your original payment method.
ACCOUNT & CUSTOMER SERVICE:
Q: Do I need an account to place an order?
A: No! You can checkout as a guest. However, creating an account makes it easier to track orders and save your information for faster checkout.
Q: How do I contact customer service?
A: Email us at your email or visit our Contact page. We typically respond within 24-48 hours!
Q: Do you offer wholesale or bulk discounts?
A: Interested in wholesale? Please contact us at your email for more information about bulk orders and wholesale pricing.
Still Have Questions?
Can't find what you're looking for? We're here to help! Contact us at your email and we'll get back to you as soon as possible.
Thank you for choosing Sugar Me Salon💄✨