Returns & Refunds Policy 🔄

Your Satisfaction is Our Priority:

At Sugar Me Salon, we want you to absolutely love your purchase! If for any reason you're not completely satisfied, we're here to help make it right. 

 Our Return Policy:

We accept returns within 30 days of delivery for a full refund or exchange.

To be eligible for a return, items must be:

• Unused and in the same condition you received them

• In original packaging

• Accompanied by proof of purchase (order number or receipt)

Please note: For hygiene reasons, we cannot accept returns on opened lip products, lashes, or other items that have been used or removed from their original packaging.

How to Initiate a Return:

1. Contact us at your email with your order number and reason for return

2. We'll provide you with a return authorization and instructions

3. Ship the item back to us using a trackable shipping method

4. Once we receive and inspect your return, we'll process your refund.

  Exchanges:

Want to exchange for a different product or shade? No problem! Contact us and we'll help you find the perfect replacement. Exchanges are subject to product availability.

Damaged or Defective Items:

Received a damaged or defective product? We sincerely apologize! Please contact us immediately at your email with photos of the damaged item, and we'll send you a replacement or issue a full refund right away.

Mystery Bundles:

Please note: All sales on mystery bundles are final and cannot be returned or exchanged.

Questions?

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us. We're here to help!

Thank you for shopping with Sugar Me Salon! Your satisfaction means everything to us. 💖